Information We Collect
When you contact us for tyre repair or roadside assistance, we collect your name, phone number, and the location where you need help. If you message us through our website, we also collect your email address and any details you type into the form.
We collect basic technical information when you browse our website, such as your IP address, browser type, and the pages you visit. This helps us understand how people find us and improve our service.
How We Use Information
We use your contact details to confirm your booking, send a technician to your location, and follow up on the work we did. If you call us from the roadside, we use your location to reach you faster.
We may use your phone number or email to send you a service reminder or a quick message about your repair. We do not send marketing messages unless you ask us to.
Cookies and Tracking
Our website uses cookies to remember your preferences and to see which pages are most useful. Cookies are small files that sit on your device and help the site work smoothly.
You can turn off cookies in your browser settings at any time. If you do, some parts of our website may not work as well, but you can still call us for tyre repair.
Analytics and Third-Party Tools
We use tools like Google Analytics to see how many people visit our site and which services they look at. These tools collect anonymous data and do not identify you personally.
We also use a booking and messaging platform to manage appointments. That platform only sees the details you give us when you book a service.
Data Sharing and Disclosure
We share your information only with the technicians and staff who need it to complete your repair. We do not sell, rent, or trade your personal details to anyone.
If the law requires us to share information, we will do so only to the extent required by UAE authorities.
Data Retention
We keep your booking and service records for as long as needed to handle warranties, follow-up repairs, and legal requirements. After that, we securely delete or anonymise your information.
If you ask us to remove your details, we will do so unless we are required to keep them for a legal or accounting reason.
Data Security
We protect your information with secure systems and limit access to staff who need it. Our team is trained to handle your details responsibly.
While no system is perfect, we take reasonable steps to keep your data safe from unauthorised access, loss, or misuse.
User Rights
You can ask us to see what personal information we hold about you, correct any mistakes, or delete your details. You can also object to how we use your information.
To exercise any of these rights, just call us or send an email. We will respond within a reasonable time and help you however we can.
Children's Privacy
Our services are for drivers and vehicle owners. We do not knowingly collect information from children under 18. If you believe a child has given us personal details, please contact us so we can remove them.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page with a new effective date.
We encourage you to check back occasionally so you always know how we protect your information.